Silver Key Rewards Terms and Conditions

Silver Key Rewards is a loyalty program (“Silver Key Rewards” or the “Program”) offered by Williams-Sonoma, Inc. and is separate from the brand credit card programs. If you are enrolled in the brand credit card program (“Cardholders”), you are enrolled into Silver Key Rewards when you enroll for a credit card or when your existing credit card is converted to a Capital One credit card. Members of the Program (“Silver Key Members”) are responsible for remaining familiar with these Program Terms and Conditions. These Terms and Conditions apply to your participation in the Program. Your participation in the Program constitutes your agreement to follow these Terms and Conditions and to be bound by them.

THESE TERMS AND CONDITIONS MAY CHANGE

Williams-Sonoma, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the Last Updated Date shown in the revised Terms and Conditions. By continuing to participate in the Program, you are agreeing to the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you visit the Program websites.

ENROLLMENT

It is free to enroll in Silver Key Rewards. No purchase is necessary. At this time, enrollment is available on any participating brand site, such as [potterybarn.com/thekey], over the phone or in our stores. Participating brands include: Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, west elm, Williams Sonoma, Williams Sonoma Home and Mark and Graham, including Outlet locations (the “Williams-Sonoma, Inc. Brands”). At this time, Rejuvenation is not included in Silver Key Rewards.

To enroll in Silver Key Rewards in store, online or via phone, simply provide your first and last name, birthday and month, a mailing address, an email address and a unique phone number that you have the right to use. Silver Key Members are responsible for keeping contact information up to date by calling customer service at 1-844-445-7670. Williams-Sonoma, Inc. is not responsible for communications, offers, or rewards sent to out-of-date email addresses.

ELIGIBILITY

Silver Key Members must be at least 13 years old and legal residents of the United States or Puerto Rico to be eligible to enroll in the Program. If you are a minor in your state of residence, your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only participate in the Program with permission from your parent or legal guardian.

Williams-Sonoma, Inc. employees and their families are eligible to participate in the Program. Members of the Williams-Sonoma, Inc. B2B Program are eligible to participate in the Program.

EARNING

In order to earn rewards on each purchase, Silver Key Members must identify themselves at the time of purchase, either in-store, on the phone or online, by entering the same phone number that was used to enroll. Assuming the registered phone number is used, Silver Key Members who are not using their Card will qualify for 2% back in rewards on United States, including Puerto Rico, eligible purchases, before taxes and shipping and Members who are also Cardholders will qualify for the rewards associated with their card.

Rewards cannot be earned on items or portions of items purchased with any rewards, gift cards or merchandise cards. Purchases will only qualify towards earning rewards once they have shipped.

Silver Key Members are eligible to earn rewards every time they shop online, in store or on the phone via our Care Center at any of the Williams-Sonoma, Inc. Brands. Rewards can also be earned on design services, except where exclusions apply (see Exclusions below). At this time, Rejuvenation is not included in Silver Key Rewards. Silver Key Rewards is available only to residents of the United States and Puerto Rico, and is not available at stores or websites in countries outside of the United States or Puerto Rico, either via border-free or Williams-Sonoma, Inc. international affiliates or Canadian-based stores.

There will be a minimum 30-day waiting period from time of transaction or ship date, whichever is later, until rewards “vest.”

We are unable to retroactively apply rewards for those customers who did not identify themselves with appropriate account information at time of purchase.

While Cardholders are automatically enrolled in the Program, Cardholders are also subject to additional Cardholder terms, which will be provided separately by Capital One when you apply for a credit card. Please visit your Capital One account or contact Capital One at the number on the back of your card for more details. Capital One issues credit cards to the Cardholder and is in no way affiliated with or responsible for the Program. Any disputes concerning rewards under Silver Key Rewards will not affect any payments or other obligations to Capital One.

Silver Key Rewards are issued via email. 

Resellers are excluded from the Program and from receiving Silver Key Rewards. If Williams-Sonoma, Inc. mistakenly issues Silver Key Rewards for resale purchases, it reserves the right to deduct those improperly awarded Silver Key Rewards and/or to invalidate improperly issued Silver Key Rewards as well as to terminate such accounts. If you are found, in the sole discretion of Williams-Sonoma, Inc. to be a reseller, your account may be terminated.

EXCLUSIONS

International orders, taxes, shipping, and items fulfilled by third parties (including Williams Sonoma Wine, eGiftcards, mobile Point of Sale and Square purchases) are not eligible to earn rewards. Installation Services, volume gift card purchases, bulk orders, donations and bag fees are also not eligible to earn rewards. The Program excludes purchases at Rejuvenation. Williams-Sonoma, Inc. reserves the right to add additional exclusions at any time, as needed.

REWARDS

Silver Key Rewards can be used on eligible purchases between the dates of issuance and expiration. Once Silver Key Rewards have vested, Silver Key Rewards are issued in $10 increments via email; therefore, a valid email address is required. Silver Key Rewards are issued electronically with a 90-day expiration date to the Member’s registered email address after a 30-day post-purchase or post-shipment vesting period. Any remaining balance that has not generated a reward will expire after two years of inactivity. If a Member misplaces their emailed rewards, she or he can access their rewards through Silver Key Rewards on any participating brand website, via their Apple or Android digital wallet, at registers at time of purchase in store, or on the phone with our Care Center until it expires.  Williams-Sonoma, Inc. is not responsible for lost, stolen, or mis-delivered Silver Key Rewards.

Rewards can be used on multiple purchases, as well as design services, across brands, both in store and on websites or on the phone, until balance is used in full or until expiration date. The brands included are: Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Williams Sonoma, west elm, Williams Sonoma Home, and Mark and Graham.

Rewards earned are not transferable and may not be sold, resold, exchanged or bartered. Rewards have no cash value and cannot be exchanged for cash. Rewards cannot be used to purchase gift cards or third party services. Unused and expired balances will be forfeited. Rewards are not property and customers have no property interest in rewards points. Additional exclusions may apply – see your rewards email for details and specific exclusions.

Bonus Rewards for Special Offers

From time to time, Williams-Sonoma, Inc. may make bonus offers to earn additional rewards (“Bonus Rewards”) for Silver Key Members. Silver Key Members should read each offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Reward limits, or exclusions. Silver Key Members may have to register to qualify for the offer. Williams-Sonoma, Inc. may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect Bonus Rewards already earned. Certain offers may only be communicated via email.

CANCELLATION AND CLOSURE OF ACCOUNT

Silver Key Members have the right to cancel memberships at any time by calling the Williams-Sonoma, Inc. Care Center at 1-844-445-7670. By canceling a membership, accounts will be closed and any rewards balance forfeited, and Program benefits will end. Williams-Sonoma, Inc., at its sole discretion, may terminate memberships without notice if continued use would violate any terms of the Program. Williams-Sonoma, Inc. may cancel the program at any time. Williams-Sonoma, Inc. may close your account after 24 months of inactivity on the account.

Cardholders who cancel their cards will still be enrolled in the Program and will still be eligible to earn Silver Key Rewards, unless they cancel.  

RETURNS

Silver Key Rewards are refundable if item(s) purchased with Silver Key Rewards are returned within the 90 day Silver Key Reward expiration window. At time of return, the Member will not receive new Silver Key Rewards, but any Key Reward balance will be available the next day through the online Silver Key Rewards Dashboard, at registers in-store at time of purchase, and through our Care Center until they expire. An emailed Silver Key Reward will also be sent with the remaining balance. Same-day cancellations purchased with Silver Key Rewards online or as phone orders may not be reflected in the Silver Key Rewards Dashboard for up to 24 hours.

Returned items may result a reduction of or elimination of accumulated Silver Key Rewards.

OPT-IN/PRIVACY

By providing your enrollment information, you are opting in to “Silver Key Rewards” Program communications, including email and social postings, as well as email communications from our family of brands. You are also giving permission to the Program to use your transaction and profile data to send personalized Program communications and special offers.

Your information will be used in accordance with Williams-Sonoma, Inc.’s privacy policy, available at williamssonoma.com/customer-service/legal-statement.html#privacy.

TEXT MESSAGING PROGRAM TERMS

Williams-Sonoma, Inc. offers its customers mobile alerts about order and shipping updates, Silver Key Rewards, exclusive/early access deals, and other marketing messages about events, new products, and other offers by SMS message (the “Service”). By participating in the Service, you are agreeing to these Terms and Conditions and to the Williams-Sonoma online Terms of Use and Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old (except in Alabama and Nebraska, 19 years old). Before the Service will start, you will need to verify the mobile phone number you provided by responding to a text message to your mobile phone that affirms your choice to opt-in to this Service and your agreement to these Terms and Conditions. Williams-Sonoma, Inc. reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

  • authorize Williams-Sonoma, Inc. to use autodialer or non-autodialer technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
  • acknowledge that you do not have to agree to receive messages as a condition of purchase.
  • confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in
  • consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please call 1.877.812.6235. To view and retain an electronic copy of these Program Terms and Conditions or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you’ll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Messages You May Receive
Once you affirm your choice to opt in to the Service, your message frequency may vary. You may receive an alert when:

  • you are welcomed into the Service
  • an order has been placed
  • an order has been delivered
  • an item or items has shipped; an item or items are ready for an in-store pick up
  • there are available Key Rewards
  • an available Key Reward is about to expire
  • there are early access promotions or private sales pertaining to your Key account
  • there are general marketing or promotions

Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Williams-Sonoma, Inc. may add or remove any wireless carrier from the Service at any time without notice. Williams-Sonoma, Inc. and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service
To stop receiving text messages from Williams-Sonoma, Inc., text the word STOP to 86724 any time or reply STOP to any of the text messages you have received from Williams-Sonoma, Inc. For Services operated through a different number, text STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Williams-Sonoma, Inc. and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Williams- Sonoma, Inc. through any other programs you have joined until you separately unsubscribe from those programs. These Terms and Conditions still will apply if you withdraw the consent mentioned above or opt out of the Service.

Questions
You can text HELP for help at any time. This will provide you a link to the terms and conditions along with a phone number to call for assistance. You can also contact us at 1.877.812.6235.

Mobile Phone Number Change
In the event that you change or deactivate your mobile phone number, you agree to notify Williams-Sonoma, Inc. by customerservice@williams-sonoma.com or calling 1.877.812.6235.

DISCLAIMER

THIS PROGRAM, AND ALL CONTENT AVAILABLE ON THE RELATED WEBSITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY YOUR PARTICIPATION IN THE PROGRAM AND USE OF RELATED WEBSITES, AS APPLICABLE, THAT YOUR USE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE, AND THAT WILLIAMS-SONOMA, INC. AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (“AFFILIATES”) SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE OR OUR MOBILE APPLICATIONS.

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WILLIAMS-SONOMA, INC. AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE PROGRAM OR RELATED WEBSITES, OR THE CONTENT OF ANY WEBSITES OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE WEBSITE OR MOBILE APPLICATIONS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WILLIAMS-SONOMA, INC. AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE PROGRAM OR RELATED WEBSITES; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE PROGRAM OR RELATED WEBSITES; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE PROGRAM WEBSITES BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE PROGRAM WEBSITES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WILLIAMS-SONOMA, INC. OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE PROGRAM OR RELATED WEBSITES, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.

INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Williams-Sonoma, Inc. and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms and Conditions by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.

ARBITRATION AGREEMENT & WAIVER OF CERTAIN RIGHTS

You and Williams-Sonoma, Inc. agree that, except as set forth below, we will resolve any disputes between us (including any disputes between you and a third-party agent of Williams-Sonoma, Inc.) through binding and final arbitration instead of through court proceedings. You and Williams-Sonoma, Inc. hereby waive any right to a jury trial of any Claim (defined below). All controversies, claims, counterclaims, or other disputes arising between you and Williams-Sonoma, Inc. or you and a third-party agent of Williams-Sonoma, Inc. (a “Claim”) will be resolved exclusively by final and binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. However, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms and Conditions including, but not limited to, a claim that all or any part of these Terms and Conditions is void or voidable.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Williams-Sonoma, Inc. will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you or Williams-Sonoma, Inc. from seeking action by federal, state, or local government agencies. You and Williams-Sonoma, Inc. also have the right to bring qualifying claims in small claims court. In addition, you and Williams-Sonoma, Inc. retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.

Neither you nor Williams-Sonoma, Inc. may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Williams-Sonoma, Inc.’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. If for any reason a claim proceeds in court rather than in arbitration you and Williams-Sonoma, Inc. each waive any right to a jury trial. No waiver of any provision of this Section of the Terms and Conditions will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms and Conditions. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a “public injunction” and any such “public injunction” may be awarded only by a federal or state court. If either party seeks a “public injunction,” all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a “public injunction” in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party’s claim or prayer for “public injunctive relief.” In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator. This Section of the Terms and Conditions will survive the termination of your relationship with Williams-Sonoma, Inc.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WILLIAMS-SONOMA, INC. WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

OTHER PROVISIONS

Any action relating to the use of the Program and related websites or any transaction with Williams-Sonoma, Inc. must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of laws rules or provisions.

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms and Conditions and will not affect the enforceability of any other provisions.

The failure by us to enforce any right or provision of these Terms and Conditions will not prevent us from enforcing such right or provision in the future.

We may assign our rights and obligations under these Terms and Conditions, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

Last Updated: August 23, 2021