The Key is a loyalty program (“The Key” or the “Program”) offered by Williams-Sonoma, Inc. and is separate from the brand credit card programs. Members of the Program (“Key Holders”) are responsible for remaining familiar with these Program Terms and Conditions. These Terms and Conditions apply to your participation in the Program. Your participation in the Program constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
Williams-Sonoma, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the Last Updated Date shown in the revised Terms and Conditions. By continuing to participate in the Program, you are agreeing to the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you visit the Program websites.
It is free to enroll in The Key. No purchase is necessary. At this time, enrollment is available on any participating brand site, such as potterybarn.com/thekey, over the phone or in our stores. Participating brands include: Pottery Barn, Pottery Barn Kids, PBteen, west elm, Williams Sonoma, Williams Sonoma Home and Mark and Graham, including Outlet locations. At this time, Rejuvenation is not included in The Key.
To enroll in The Key in store, online or via phone, simply provide your first and last name, birth day and month, a mailing address, an email address and a unique phone number that you have the right to use. Key Holders are responsible for keeping contact information up to date by calling customer service at 1-844-445-7670. Williams-Sonoma, Inc. is not responsible for communications, offers, or rewards sent to out-of-date email addresses.
Key Holders must be at least 13 years and legal residents of the United States or Puerto Rico to be eligible to enroll in the Program. If you are a minor in your state of residence, your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only participate in the Program with permission from your parent or legal guardian.
Williams-Sonoma, Inc. employees and their families are eligible to participate in the Program. Members of the Williams-Sonoma, Inc. “To The Trade Program” are eligible to participate in the Program.
In order to earn rewards on each purchase, Key Holders must identify themselves at the time of purchase, either in-store, on the phone or online, by entering the same phone number that was used to enroll. Assuming the registered phone number is used, Key Holders will qualify for 3% back in rewards on United States, including Puerto Rico, purchases, before taxes and shipping.
Rewards cannot be earned on items or portions of items purchased with any rewards certificates, gift cards or merchandise cards. Purchases will only qualify towards earning rewards once they have shipped.
Key Holders are eligible to earn rewards every time they shop online, in store or on the phone via our Care Center at any Pottery Barn, Pottery Barn Kids, PBteen, west elm, Williams Sonoma, Williams Sonoma Home and Mark and Graham, including Outlet locations. Rewards can also be earned on design services, except where exclusions apply (see Exclusions below). At this time, Rejuvenation is not included in The Key. The Key is available only to residents of the United States and Puerto Rico, and is not available at stores or websites in countries outside of the United States or Puerto Rico, either via border-free or Williams-Sonoma, Inc. international affiliates or Canadian-based stores.
There will be a minimum 14-day waiting period from time of transaction or ship date, whichever is later, until rewards certificates are eligible for issue.
Retro-Active Earning: At this time, we are unable to retroactively apply rewards for those customers who did not identify themselves with appropriate account information at time of purchase.
Williams Sonoma, Pottery Barn, and west elm credit card holders are eligible to participate in The Key. However, when using a brand credit card, purchases will qualify only for rewards offered by the credit card rewards programs, except for Williams Sonoma Visa card holders (see examples A and B below).
Example A: A Williams Sonoma Visa card holder who is also a Key Holder will receive 5% back in rewards from the credit card program when using their card at Williams Sonoma. If the same customer shops at other Williams-Sonoma, Inc. brands, including Mark & Graham, PBteen, Pottery Barn Kids, Pottery Barn and west elm, he or she could receive 3% back in rewards from The Key and 1% back in rewards from the credit card program.
Example B: A Key Holder who makes a Pottery Barn Credit Card purchase of $250 at PBteen would earn 10% back under the Pottery Barn Credit Card Rewards Program. If the same customer used a different credit card, he or she would earn 3% back under The Key.
The brand credit card reward programs are separate from The Key and therefore, rewards earned and redeemed through the credit card reward programs are bound separately by those program terms and conditions. Comenity Bank issues Williams Sonoma, Pottery Barn, and west elm credit cards and is in no way affiliated with or responsible for The Key Program. Any disputes concerning rewards under The Key will not affect any payments or other obligations to Comenity Bank.
Earn rates in The Key program are lower than those made with brand credit cards. Certificates for Key rewards and brand credit card rewards will be issued separately. Key rewards will come exclusively via email.
International orders, taxes, shipping, and items fulfilled by third parties (including Williams Sonoma Wine, eGiftcards, mobile Point of Sale and Square Purchases) are not eligible to earn rewards. Installation Services, volume gift card purchases, bulk orders, donations and bag fees are also not eligible to earn rewards. Purchases made prior to March 20, 2018 are not eligible. The Program excludes purchases at Rejuvenation. Williams-Sonoma, Inc. reserves the right to add additional exclusions at any time, as needed.
Rewards accrued under this program expire after 24 months of inactivity. Reward Certificates can be used on eligible purchases between the dates of issuance and expiration. Certificates are issued in $15 increments via email; therefore, a valid email address is required. These certificates will be issued electronically with a 90-day expiration date to the Key Holder’s registered email address after a 14-day post-purchase or post-shipment vesting period. If a Key Holder misplaces their email certificate, they can access their certificate through the Key Account Manager, via their Apple or Android digital wallet, at registers at time of purchase in store, or on the phone with our Care Center until it expires.
Certificates can be used on multiple purchases, as well as design services, across brands, both in store and on websites or on the phone, until balance is used in full or until expiration date. The brands included are: Pottery Barn, Pottery Barn Kids, PBteen, Williams Sonoma, west elm, Williams Sonoma Home, and Mark and Graham.
Rewards earned are not transferable and may not be sold, resold, exchanged or bartered. Certificates have no cash value and cannot be exchanged for cash. Certificates cannot be used to purchase gift cards or third party services. Additional exclusions may apply – see your electronic certificate for details and specific exclusions.
Cancellation and Closure of Account
Key Holders have the right to cancel memberships at any time by calling the Williams-Sonoma, Inc. Care Center at 1-844-445-7670. By canceling a membership, accounts will be closed and any rewards balance forfeited, and Program benefits will end. Williams-Sonoma, Inc., at its sole discretion, may terminate memberships without notice if continued use would violate any terms of the Program.
Rewards are refundable if item(s) purchased with a rewards certificate are returned within the 90 day certificate expiration window. At time of return, the Key Holder will not receive a new certificate, but any certificate balance will be available the next day through the Key Account Manager, at registers in-store at time of purchase, and through our Care Center until it expires. An email certificate will also be sent with the remaining balance. Same-day cancellations purchased with certificates online or as phone orders may not be reflected in My Key Rewards for up to 24 hours.
By providing your enrollment information, you are opting in to “The Key” Program communications, including email and social postings, as well as email communications from our family of brands. You are also giving permission to the Program to use your transaction and profile data to send personalized Program communications and special offers.
THIS PROGRAM, AND ALL CONTENT AVAILABLE ON THE RELATED WEBSITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY YOUR PARTICIPATION IN THE PROGRAM AND USE OF RELATED WEBSITES, AS APPLICABLE, THAT YOUR USE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE, AND THAT WILLIAMS-SONOMA, INC. AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (“AFFILIATES”) SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE OR OUR MOBILE APPLICATIONS.
IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WILLIAMS-SONOMA, INC. AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE PROGRAM OR RELATED WEBSITES, OR THE CONTENT OF ANY WEBSITES OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE WEBSITE OR MOBILE APPLICATIONS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WILLIAMS-SONOMA, INC. AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (a) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE PROGRAM OR RELATED WEBSITES; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE PROGRAM OR RELATED WEBSITES; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE PROGRAM WEBSITES BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE PROGRAM WEBSITES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WILLIAMS-SONOMA, INC. OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE PROGRAM OR RELATED WEBSITES, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Williams-Sonoma, Inc. and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms and Conditions by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.
Arbitration Agreement & Waiver of Certain Rights
You and Williams-Sonoma, Inc. agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Williams-Sonoma, Inc. hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and Williams-Sonoma, Inc. relating to these Terms and Conditions, the Program or the related websites (each a “Claim”) shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Williams-Sonoma, Inc. will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Williams-Sonoma, Inc. from seeking action by federal, state, or local government agencies. You and Williams-Sonoma, Inc. also have the right to bring qualifying claims in small claims court. In addition, you and Williams-Sonoma, Inc. retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.
Neither you nor Williams-Sonoma, Inc. may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Williams-Sonoma, Inc. ‘s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms and Conditions will be effective or enforceable unless recorded in writing and signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms and Conditions. This Section of the Terms and Conditions will survive the termination of your relationship with Williams-Sonoma, Inc.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WILLIAMS-SONOMA, INC. WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
Any action relating to the use of the Program and related websites or any transaction with Williams-Sonoma, Inc. must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of laws rules or provisions.
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms and Conditions and will not affect the enforceability of any other provisions.
The failure by us to enforce any right or provision of these Terms and Conditions will not prevent us from enforcing such right or provision in the future.
We may assign our rights and obligations under these Terms and Conditions, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
Last Updated: March 19, 2018