What’s New

Welcome to The Next Generation of Rewards

Enjoy these benefits across our family of brands.

  • 3% Back in Rewards
  • Exclusive Access
  • Free Design Services
Plus, Get New Perks

See why it’s easier than ever to track and redeem rewards.

Flip through to see what’s new

  • Shop Use your phone number to earn 3% back in rewards in stores or online.

Track your earning and view your certificates in your new online dashboard manager.

  • Track Rewards earned appear 24 hours after purchase.*
  • Earn Unlock a certificate each time you earn $15 in rewards.
  • Receive Get certificates by email and online through your My Rewards dashboard.

Redeem your certificate like never before!

  • Return Return an item and we’ll credit your rewards back to your account.
  • Re-Use Use across multiple purchases until you spend them all or they expire.
  • Checkout Access your certificates at checkout for easier in-store redemption.

Now your Reward Certificates last three times longer.

Tour your new account

  • Redeem Use your rewards within 90 days.

Tour the New Key

Log in with any of our brands.

Click on The Key Rewards.

Track your rewards and certificates from one online account.


How do I check my current rewards balance?

Why are my rewards not displayed? I just made a purchase.

There is up to a 48 hour delay in rewards being displayed. You will need to earn at least $15 in rewards and wait 2 weeks to earn a certificate though.

I lost my reward certificate… where can I find it?

You can access your available certificates online through the Key Rewards dashboard.

Where are my rewards issued before March 20th?

Key Rewards issued before March 20th are not shown in your Key Rewards dashboard. Check your email from any certificates from The Key Rewards.

Where are my credit card rewards?

The Key is separate from brand credit card programs. Visit the credit card website for Pottery Barn, Williams Sonoma, or west elm credit card rewards for more information.